Identity

What is a KEY at The An

A KEY is the commercial identifier of a The An Second-Home Fixed-Week right-of-use package. The KEY links lookup to the designated accommodation space, the week of use and the set of benefits under the approved documents.

A KEY is made up of four elements

A second home: the KEY is tied to the experience of using one or more accommodation spaces as a second home.
Fixed week: the week of use is chosen in advance and repeats each year for the term of the contract.
Designated space: the accommodation space and scope of use are specifically designated in the KEY documents.
Long-term stay: the right of use is established under the contract, the KEY appendix and the approved operating regulations.

What a KEY is for

Identifying the correct right-of-use package.
Checking the space and the usage period.
Linking to the documents and the status of the right in the system.
Reducing confusion between configurations.

What a KEY is not

Not a certificate of real estate ownership.
Not an asset certificate.
Not a substitute for the contract or appendix.
Not automatically a form of collateral.
Does not create rights beyond the documents.

A physical key, if handed over, is an identifying keepsake and a symbol of the experience. Rights and obligations are still determined by the documents in effect.

How to check a KEY

Check the code against the release list in effect.
Check the destination and the space.
Check the usage period.
Check the term and any additional benefits.
Check the contract, appendix and usage confirmation.
Check the status of obligations and the named holder.

What KEY lines are there

The five KEY lines differ in zone, accommodation type and scope of use. The line name, price and benefits of each KEY are shown according to the release list and price list in effect; see all five lines on The An Second-Home page.

Questions on this page

How does the customer use the accommodation space throughout the term of the contract?: It depends on the product line the customer chooses: - The An Wellness Residences: the customer has exclusive use of 01 designated floor in a Boutique Hotel building, with 02 or 03 bedrooms, bathrooms and a shared living area with kitchen. Each floor is operated as an independent accommodation unit, with no living space shared with other guests. - The An Ocean Wellness: the customer uses 01 entire standalone villa, in the premium beach resort zone. The accommodation space is determined by the product the customer chooses and recorded in the documents and contract appendix applicable throughout the term of use.
Is it fixed to exactly one floor of exactly one building for the whole term?: Yes. The building and floor are specifically identified in Appendix 1 of the contract, together with the floor plan, finishing specifications and equipment, and remain the same for the whole term. The designation of the specific KEY Product is a Core Benefit (Article 1 of the sample contract): the lessor may not make an adverse change without the customer's written consent; if it still makes a change, the customer may terminate with a refund in proportion to the unused term (Article 10.3).
Who uses the other floors of the building?: The other floors are leased by other customers under their own separate contracts. Each floor is a separate accommodation unit with its own access, sharing only the lift and stairs. The customer has no rights to the other floors and does not share living space with guests on other floors; the entire building remains under the lessor's lawful right of use (Article 2.2 of the sample contract).
With a kitchen, can I cook?: Yes. The tourist kitchen is handed over with basic equipment and the customer may cook during the stay. The customer follows the rules on types and odours of food and the area's fire safety regulations, in line with the obligation to use the property for accommodation purposes and the safety rules in Article 9.2 of the sample contract. Damage caused by the fault of the customer or accompanying persons is compensated by the customer against valid receipts.
Is breakfast included in the contract?: No. Breakfast is not part of the Core Benefits of the sample contract; restaurants and all-day dining belong to the Amenities Programme with surcharges, depending on the operating configuration (Appendix 2, item 4.2). Customers who want it can register as an additional service appendix to the contract and enjoy a preferential rate under the price list in effect. Any additional service registered is valid only when recorded in writing.
Is there a parking fee?: There is no charge. Parking is arranged and directed by the operator, as part of the area's shared amenities such as security, landscaping and waste collection. Specific parking spaces follow the operating schedule of each period and are not fixed to the leased floor; customers with large vehicles or several vehicles should notify the customer care department in advance when confirming their stay.