Flexibility

When plans change that year

The family should contact the Homeowner point of contact as early as possible. The system will check the documents, notice period, availability and the policies currently open before proposing an option. Registering does not mean approval is certain.

Use by relatives or invited guests

The named holder may register relatives, friends or invited guests according to the procedure. Invited guests use the registered period but do not acquire an independent contractual right of their own. Capacity, check-in documents and house rules still apply.

Change, split or defer

These mechanisms apply only where the configuration and policy allow. The number of times, seasons, price differences and notice periods may vary. The family should only change its plans after receiving a valid confirmation.

Service credit or change of tier

When the programme is open, an eligible period may be converted at the published rate. Service credit is not cash. Upgrading may require paying the difference. Downgrading does not automatically entitle you to a refund of the difference.

Six questions to ask for any option

Every flexibility mechanism has six things that decide the outcome. Ask all six before making plans: who can register, how long the notice period is, which availability and seasons it depends on, what costs are involved, when it takes effect, and what falls outside its scope. The specific answers lie in the policy that applies to the family's configuration, not on an introductory page.

Programmes not yet announced

Letting out an unused period, transfer within the family, resale and requests for buyback consideration are conditional mechanisms, described only when the corresponding policy is in effect. Where no programme is open, no right arises, and The An does not guarantee tenants, revenue, sale price or liquidity in any case.

Questions on this page

Who can use the stay together with, or instead of, the named holder of the documents?: The named holder may use the stay directly or register parents, children, relatives, friends or invited guests according to the procedure. This way the product serves the family rather than being locked to one individual. Invited guests enjoy the experience during the registered period but acquire no independent contractual right; the named holder is responsible for accompanying persons and registered guests (Article 9.2 of the sample contract).
What should the customer do if plans change that year?: The customer contacts the Homeowner point of contact early, stating the original period and the new need. The team checks the options currently open: use by relatives or invited guests, a change of dates or destination, splitting the period, deferral, a change of category, a suite, service credit or letting out an unused period, mechanisms that do not guarantee revenue. Every option is subject to availability under Article 5 of the sample contract; the customer chooses among options that have been confirmed, not on the basis of verbal promises.
If in a given year you cannot use the chosen week, how are your benefits handled?: An unused stay period is not carried over to the following year. The customer should contact the customer care department early for guidance on the support options applicable at that time.
Can the period be split, deferred or moved to another destination?: Yes, when the configuration and policy allow and there is availability. The sample contract allows exchanging the week for another property in the lessor's portfolio (Article 5.1), flexible stays of up to two shorter stays in place of one week, and limited carry-forward (Article 5.4). These mechanisms are not Core Benefits (Article 5.3): "may register" does not mean "certain to be changed"; the customer only changes plans once there is a confirmation.
How does giving up a period for service credit, changing to a suite or upgrading/downgrading work?: The customer may convert the Stay Week right into service credit for health and wellness care, dining or an accommodation upgrade, at the applicable conversion rate and subject to availability (Article 5.4 of the sample contract). This is a tool for use, not cash. Upgrading may require paying the difference; downgrading does not automatically entitle a refund of the difference; a suite or service is only confirmed when there is availability and the conditions are met.
If you do not use your stay period, can you register to let it out?: The customer may register for the stay period letting programme when the programme is open and the usage period meets the applicable conditions. Registration does not mean any commitment that there will be tenants, revenue, occupancy or profit.
Can the right of use be transferred to children, grandchildren, relatives or others?: The right of use may be considered for transfer within the family, subject to the conditions and procedures of each programme. The transferee must meet the conditions, take on the remaining obligations under the contract and complete the documents as required. A transfer is a transfer of rights and obligations under the contract, not a transfer of real estate ownership.
Is a transfer within the family completely free of charge?: Not entirely. For inheritance, the sample contract states that no fee arises other than reasonable administrative costs under the law (Article 4.2). For a transfer during the holder's lifetime, the customer pays the lessor's reasonable administrative costs, capped at the amount stated in the contract (Article 4.3). In addition, taxes, state fees, notarisation or third-party costs, if any, are still borne by the customer under Article 11 and the regulations in force at the time.
Does The An help customers resell to someone else?: Yes, to the extent of confirming the transfer documents, not finding a buyer. The customer may transfer the KEY to an eligible third party; the lessor checks the conditions, records the transfer and issues documents confirming the recipient's right (Articles 4.1, 4.3, 4.4 of the sample contract). A resale support programme may exist at the lessor's discretion, but it does not guarantee liquidity, resale price or buyback (Appendix 2, item 5.3).
Is the company certain to buy back after 60 months?: No. The sample contract has no clause requiring the lessor to buy back the KEY, at any time. Appendix 2, item 5.3 states clearly: a resale support programme may exist at the lessor's discretion and does not guarantee liquidity, resale price or buyback. The customer's exit is to transfer the KEY to an eligible third party under Article 4, or to use the full term, after which the contract ends (Article 19).
Are there loyalty, referral, upgrade or extension incentives?: Only when announced in writing. The sample contract states two things: existing customers have priority for extension, which is not automatic (Appendix 2, item 8), and the Stay Week may be converted into an accommodation upgrade (Article 5.4). Loyalty or referral programmes are not part of the sample contract; incentives outside the appendix are valid only when confirmed in writing by the lessor, are not cash and do not extend the term.
If a storm, epidemic or repairs fall in the stay week, how is it handled?: Storms and epidemics are Force Majeure Events: the lessor is exempt from compensation, and the term of the contract is automatically extended by the period of disruption (Article 18.3 of the sample contract). Repairs fall under the lessor's right to carry out maintenance (Article 10.1); core amenities are only interrupted for reasonable maintenance (Appendix 2, item 4.1). A confirmed week that is not provided due to the lessor's fault falls within the scope of the guarantee certificate and is carried forward (Article 5.4).