Services

Homeowner Services

Homeowner Services is a single point of contact before, during and after the stay. The aim is to reduce how often the family has to explain things again from the beginning, within the scope of services, capacity and the data permitted for use.

Before the stay

Confirm the period and the list of users.
Receive valid preparation needs.
Check requests for transport, meals or assistance.
Confirm which services are included in the right and which are charged separately.

During the stay

Act as the point of contact for requests.
Coordinate with the responsible departments.
Clearly communicate what can be provided, the timing and any cost.
Log incidents to be handled according to procedure.

After the stay

Receive feedback.
Resolve open issues.
Update preferences when the customer agrees.
Prepare the data needed for the next return.

How family data is handled

The An should record only the data needed for the service purposes that have been explained. Information about children, health, tastes, habits or relatives requires a higher level of control. Customers need to know which data is used, for what purpose, who can access it and how to request an update or handling.

Limits

Homeowner Services is not a commitment to meet every request. Professional health services are provided only by qualified entities or individuals. There is no promise of healing or of any certain medical outcome. The service list, response times and separately charged items follow the operating policy in effect.

Questions on this page

Why does The An have special meaning for elderly parents?: For elderly parents, The An matters because a low-friction holiday is more important than many activities. A familiar address, a familiar welcome, a room prepared according to valid needs, a gentle rhythm of meals and sleep and a single point of support help parents feel more at ease. For their children, the value lies not in an expensive gift but in having thoughtfully organised time for their parents while the whole family can still travel together.
How do Homeowner Services work?: Homeowner Services is a single point of contact across the three stages of a stay. Before the stay, the team confirms and prepares; during the stay, the point of contact coordinates valid requests; after the stay, feedback is handled and preferences are updated if the customer agrees. The aim is to reduce friction with each return, not to promise to meet every request or to provide unlimited service.
Does The An remember all of the family's information?: No. The An only records the data needed for service purposes that have been explained and that the customer has agreed to, with controlled access. Information about children, health, tastes, habits or relatives requires greater care. The customer has the right to know which data is used and for what, and to request correction, deletion or withdrawal of consent under personal data protection rules (Article 24 and Appendix 4 of the sample contract).
Which facilities and services can The An Second-Home customers use?: Customers have access to The An's facilities within the scope of their applicable benefits, including pools, gardens, the beach, gym, sports areas, electric buggies and bicycles; along with yoga, meditation, tai chi, arts and children's activities. Some specialised facilities and services follow an operating schedule or require advance registration.
Who is the private beach for?: The private beach is for all customers of the area, not reserved for any single floor or building. Access to the main pool and beach facilities is a Core Amenity guaranteed throughout the term of the contract, except during reasonable closures for maintenance (Appendix 2, item 4.1 of the sample contract). The beach bar and entertainment area belong to the Amenities Programme with surcharges.
Do service benefits apply all year round or only during the stay week?: Service benefits apply all year round, throughout the term of the contract, and are not limited to the stay week. Contract customers have access to the product's services for the whole term (Article 1.4 of the sample contract), while access to the health, wellness and spa facilities by reservation is a core amenity during the Stay Week (Appendix 2, item 4.1). The specific benefit levels follow the schedule of service benefits attached to the contract.
Can relatives enjoy the service benefits?: Yes. Service benefits may be shared with relatives of the contract customer, according to the attached schedule of service benefits. Relatives use the benefits as accompanying persons or registered guests; the named contract holder is responsible for them during use (Article 9.2 of the sample contract). The benefits do not become an independent contractual right for the relatives.