How it works

How the fixed week works

The Fixed-Week line reserves one return each year for the family. This period is tied to a designated accommodation space and is established in the documents. Confirming before each visit is an operational preparation step, not buying back a right you already hold.

How a week is defined

The documents or the usage confirmation must state:

start date;
end date;
check-in time;
check-out time;
season group, if any.

Do not assume that every week starts on the same day. The specific period comes from the confirmation document and the calendar system in effect.

Why a fixed week

A fixed week lets the family reserve a period in advance instead of waiting until close to the date to look for a place. The value of this mechanism is clarity of schedule, not a restriction on every change.

What to do each year

Confirm who will use the stay.
Confirm the arrival time.
Provide the necessary preparation needs.
Register additional services, if any.
Fulfil obligations under the documents.

To change the original period, follow the separate change procedure.

If plans change

The family should contact the Homeowner point of contact early. Depending on the configuration and policy, the system may check options such as use by relatives, rescheduling, splitting the period, deferral, changing destination or conversion. Registering does not mean approval is certain: the outcome depends on availability, season, notice period, obligations and valid confirmation.

Questions on this page

What does a customer need to choose to form a Second Home?: The customer chooses five layers: the destination; the designated accommodation space; the usage cycle; the period, with its start date, end date, check-in time and check-out time; and the term according to the line being issued. Only after those five layers are services, flexibility rights and obligations checked. If any of the five layers is unclear, the customer should not yet move on to deciding on price or signing documents.
What configurations does The An offer?: The An may issue whole units or floors and designated accommodation spaces, combined with quarterly, monthly or minimum one-week cycles, depending on the destination and the sales round. This is the map of choices for the whole range, not a statement that every configuration is currently available. The team only presents SKUs with a code, period, status and accompanying documents in the release list at the time of consultation.
How is a "week" defined?: A week is seven fixed nights, defined by the check-in date and check-out date stated in the contract. Under the sample contract, the Stay Week begins with check-in on a Saturday and ends with check-out on the following Saturday, and carries a Stay Week Code in the form STAY-YYYYMMDD, where YYYYMMDD is the check-in date (Article 1, Appendix 2, item 1). The week recurs every year according to the assigned calendar week; if it includes a holiday, the Holiday, Tet or Summer KEY tier is stated directly in the Summary Table.
Does Fixed-Week lock customers in and take away their freedom?: No, Fixed-Week protects a period of time rather than locking up your life. Once the family has reserved a period, the arrangement no longer depends on whether rooms are available or on renegotiating every year. The freedom lies in choosing to use the original period or using the exchange and flexibility rights under Article 5 of the sample contract, subject to availability; it does not lie in a promise to change at will at any time.
Does the customer have to buy or request their right again each year?: No. The Stay Week right has been established in the contract for the whole term and is a Core Benefit that cannot be reduced (Article 1 of the sample contract). Before each stay, the customer only completes an operational confirmation step: the list of occupants, arrival time, preparation needs, additional services and the status of obligations. It is a procedure to make the stay safe and well prepared, not buying back a right you already hold.
How is the stay week defined?: The stay week is chosen by the customer when signing the contract and fixed by a Stay Week Code in the Summary Table. The code takes the form STAY-YYYYMMDD, where YYYYMMDD is the Saturday check-in date; the week recurs every year according to that calendar week for the whole term (Article 1, Appendix 2, item 1 of the sample contract). As a result, the customer does not depend on room occupancy, does not compete for dates, does not change rooms, does not wait for peak season and is not exposed to seasonal changes in room rates.
How are the seven days counted, and when are check-in and check-out?: Seven days means seven nights: check-in on Saturday from 15:00 and check-out on the following Saturday at 11:00. This schedule is stated in item 4 of the Summary Table and Appendix 2, item 1.2 of the sample contract; over a 05-year term, that is 35 nights in total. The check-in date is the date in the Stay Week Code STAY-YYYYMMDD, so the customer always knows exactly which date their period falls on each year.
Which weeks can be chosen, and can holiday and Tet weeks be chosen?: The customer chooses from the weeks on sale for the year, and holiday, Tet and summer weeks can still be chosen. The sample contract divides KEYs into four tiers according to the allocated week: Standard KEY, Holiday KEY with a public holiday, Tet KEY with Lunar New Year, and Summer KEY in the peak summer season, each tier with its own price under the price list in effect (Appendix 2, item 3). The lessor keeps some weeks as an operational reserve, not for sale (Appendix 2, item 9).
When does the first holiday begin?: The first holiday begins after the Activation Date, once the three conditions in Article 12.1 of the sample contract are met: the customer has paid in full, the accommodation space is completed and ready for use, and the establishment is eligible to operate accommodation business under the regulations. The lessor then sends a written Activation Notice stating the Activation Date and the stay week for the first year (Article 12.2). The holiday repeats in the assigned week for the full term.
I am busy this year and cannot go in that week. What then?: The customer has three mechanisms under Article 5.4 of the sample contract, all subject to availability and policy, and none of them a core benefit: carry forward an unused week for up to one year; convert it into service credit or an accommodation upgrade; or use two shorter stays in place of one week. An unused period cannot be converted into cash. The lessor may support managed letting, without promising to find guests or any rate of return.
Can I change to a different week?: Yes, within the limits of Article 5 of the sample contract. The customer may exchange the stay week for a stay at another property in the lessor's portfolio, subject to availability, with notice given according to the procedure, and paying any exchange fee or KEY tier difference (Article 5.1). The exchange right is not a core benefit: the lessor does not guarantee a specific destination or date; the main benefit remains the designated fixed week (Article 5.3).
Where can I follow my stay and register for services?: Customers follow their stay and register for services in The An Heritage App, using the account issued after signing the contract, or contact the customer care department directly via the hotline in the footer. Official notices under the contract, such as the Activation Notice or operational changes, are still sent in writing under Article 20 of the sample contract; the app is a convenient tool and does not replace written documents.
Is the project built, and when is handover?: The site does not publish a schedule; the contract uses an activation mechanism instead of a promised date. The KEY is only activated when the customer has paid in full, the space is completed and the establishment is eligible to operate accommodation business (Article 12.1). A delay of more than 30 days incurs a penalty (Article 18.1); beyond 210 days, if not due to force majeure, the customer may terminate and receive a full refund plus a penalty and interest (Article 18.2). Construction falls within the scope of the guarantee certificate (Article 13).