- How do 5, 10, 25 and 50 years differ, and which terms are open?
- At present only the 05-year term is being issued; 10, 25 and 50 years are milestones for each KEY package and are not yet on sale. Each KEY line has a ceiling set by the land-use term of its zone: Signature and Legacy at Ocean Wellness up to 25 years; Premier, Grand and Suite at Wellness Residences, where the land has a long-term use period, up to 50 years. The common foundation is the same: a designated space, a fixed week, services under the documents. Price, transfer and extension are stated in the contract for each term; the public sample contract is Suite 05 years.
- Does every customer get an extra 02 years?
- No. "+2" is an additional right reserved for eligible Co-Creator Customers and clearly stated in that customer's own official documents. The Suite 05-year sample contract only states a possible conditional two-year extension, which is not automatic (Appendix 2, item 8). If the documents state 5, 10, 25 or 50 years, that is the applicable term; nothing is added on the basis of verbal statements, introductory articles, the Key keepsake or inferences from other customers.
- What documents does the customer sign and receive?
- The customer signs a contract to lease the use of accommodation property for a fixed week, together with appendices, and receives the accompanying confirmation documents. The minimum set includes the contract, appendices, usage confirmation, usage regulations, identification documents and the accommodation right code, together with a guarantee certificate if the configuration applies one. The An Key may be handed over as a keepsake, but it does not replace any document.
- Does the customer own part of the real estate, buy a floor or receive a separate title by KEY?
- No. The customer receives a right to lease and use a designated accommodation space in a designated period, together with services under the documents; they do not receive ownership of land, a house, a unit, a floor or part of a villa, and have no registrable property right (Recital E, Article 2.3 of the sample contract). No separate title or certificate arises because the customer holds a right code. "Homeowner" is a service standard, not a title of real estate ownership.
- How should the customer check the legal status of the project and of the product?
- The customer checks two separate layers: the project's legal documents, and then the transaction documents of the specific SKU they choose. Land-use rights or a building permit do not turn an accommodation right into a separate title; a commercial contract cannot replace a project permit. The lessor undertakes that the project has been approved and holds all permits (Article 16.1 of the sample contract); the customer reads the correct documents, for the correct entity and effective date.
- Does press coverage or the involvement of a law firm mean the legal status is guaranteed?
- No. Press coverage only shows that the story has appeared publicly; a law firm only advises within the scope of the work it has been engaged for. Neither replaces a permit, confirms anything on behalf of the competent authority, creates a title for the customer or guarantees financial performance. The customer reviews the original documents, reads the sample contract, and has the right to seek independent legal advice before signing (Article 25 of the sample contract).
- What does the bank guarantee in the pre-handover stage?
- The bank guarantees the lessor's obligations within the scope of the guarantee certificate: completion of construction, maintaining the benefits during the term, and refunds if the customer terminates due to delayed activation (Articles 13, 18.2). The certificate is issued by a commercial bank, with the customer as beneficiary, within five days after the deposit. The bank, amount and term are filled in for each transaction; the customer reviews the guarantee certificate before making further payments. There is no guarantee of profit or buyback.
- How is it handled if The An cannot provide a confirmed period?
- The lessor must remedy it; if the fault is theirs, the customer is compensated under the contract and the guarantee. Confirmed time that is not provided due to the lessor's fault is a Core Benefit within the scope of the guarantee (Articles 1, 13). If written notice is given and it is not remedied within thirty days, the customer may withhold a payment instalment (Article 7.8) or terminate with a pro rata refund (Article 10.3).
- Can the customer take a bank loan, and will the Investor repay it on their behalf?
- The customer may pay in instalments by credit card with a partner commercial bank; neither the investor nor the lessor repays the debt on the customer's behalf. The bank carries out its own independent appraisal. The sample contract only provides for card payment through a gateway designated by the lessor, with bank fees borne by the customer (Article 7.3). The KEY is not used as collateral for a loan; no document says the lessor guarantees the loan.
- Before signing, what should the customer settle regarding price, costs and documents?
- The customer settles four things: the KEY price and payment schedule in effect for the exact configuration; which items fall outside the price; the term and flexibility rights; the order of precedence of documents. The KEY price excludes VAT (Article 6 of the sample contract); do not assume the price includes electricity and water, food and drink, transport or surcharges for facilities beyond the core (Appendix 2, item 4.2). Before signing, the customer checks the guarantee certificate and reads the Pre-Contract Disclosure Document (Article 25).
- What legal documents does the project have?
- The legal documents comprise four types: the investment registration certificate, the 1/500 detailed plan, the land-use right certificate and the infrastructure construction permit. An attached condition: tourist villas are for tourism business only and may not be used as housing. The lessor undertakes that the project has been lawfully approved and holds all permits (Article 16.1 of the sample contract); reference numbers and dates are provided when the customer asks to read the documents.
- Is this a real estate purchase?
- No. This is a transaction to lease a right of use of accommodation services for a fixed term, not a real estate purchase (Recital E of the sample contract). The customer has no ownership of property in the project, is not issued a land-use right certificate, and the contract does not need to be notarised or registered (Article 2.4). In return, the customer does not bear the taxes, fees or liquidity risk that the owner of a real estate product must bear.
- What does the signing package include?
- The package includes the Contract with its Summary Table, 26 articles and four appendices: specifications and designation of the KEY Product; regulations and benefits; payment schedule; privacy notice. Accompanying it are the Pre-Contract Disclosure Document received before the signing date (Article 25), the good-faith Reservation Confirmation Form, the Guarantee Certificate (Article 13) and the Activation Notice (Article 12). The full text is on the Sample contract page.
- How are the customer's benefits recorded in the contract and appendices, and how are they handled if The An cannot provide a confirmed stay period?
- Service benefits are set out in the appendix and form an integral part of the contract. Any incentives or additional benefits outside the contract are valid only when confirmed in writing by the authorised entity.
Where a stay period has been confirmed but cannot be provided, the cause will be determined in order to apply the remedy under the contract. If the cause lies with the company, remedy, refund or compensation is carried out according to the signed documents and the applicable guarantee document, if any.
- If the contract signatory dies, how are the benefits handled?
- The rights under the contract pass to the heirs. The customer may leave the KEY by will; without a will, the KEY passes to the lawful heirs under the law (Article 4.2 of the sample contract). The lessor recognises the inheritance and updates the records upon receiving all legal documents; no fee arises other than reasonable administrative costs. The heir receives the remaining term together with the obligations, not real estate.
- What happens when the term ends?
- When the term ends, the contract terminates (Article 19 of the sample contract), the customer returns the right of use and has no new obligations. Extension is not automatic: the contract states a possible conditional extension of two more years under the current policy, and existing customers have a priority right to extend on reasonable commercial terms (Appendix 2, item 8). To continue, the customer waits for a written extension offer from the lessor.
- How is the customer's personal data used?
- Personal data is used only to enter into and perform the contract, manage the product and provide services, comply with the law and communicate with the customer (Article 24 of the sample contract). The lessor is the data controller, shares data only with authorised service providers and state authorities, and does not sell it to other parties without the customer's consent. The customer may access, correct, delete, withdraw consent and complain (Appendix 4).
- Is this a scam or multi-level marketing?
- No. This is a fixed-term contract to lease the use of accommodation property, signed with a legal entity whose business registration number appears on the first page, following a template published on the site. The product is sold through one distributor and pays no income by tiers of referrers. Check for yourself: look up the lessor's business registration number on the business registration portal, read the sample contract, and review the guarantee certificate (Article 13) and the project's legal documents.
- What if the company goes bankrupt or stops operating?
- There are three layers of protection, each with limits. First, the lessor may only transfer the contract to a transferee that takes on all obligations and preserves the core benefits (Article 4.5). Second, the guarantee certificate covers construction, maintaining the benefits and refunds, up to the limit stated on the certificate (Article 13). Third, if activation is overdue, the customer may terminate and claim a refund (Article 18). Beyond these three layers, the customer only has the right to claim the debt under general law.
- What are the risks of the product?
- There are six main risks: money is paid in advance and is only guaranteed within the scope of the certificate (Article 13); there is no guarantee of resale or buyback (Appendix 2, item 5.3); an unused week can only be carried forward to a limited extent and cannot be converted into money (Article 5.4); the contract ends when the term expires, and extension is not automatic (Article 19); force majeure exempts compensation (Article 18.3); amenity surcharges may change (Article 3.2). This is not an investment product.
- The land and the project have a fixed term; what does that mean for the contract?
- The contract is a lease of property on the land, not a lease of land, and has its own term. The lessor leases the property from the owner, and the building is leased independently of the land-use right (Articles 2.1, 2.2); the lessor undertakes to hold a lawful right of use throughout the term (Article 16.1). The lease runs for 05 years from the Activation Date; at expiry it terminates (Article 19), and the customer has no further rights to the land or the project.
- How is the customer's money protected before activation?
- The money is protected by the guarantee certificate and the right to terminate. Five days after the deposit, the lessor must issue a guarantee certificate from a commercial bank, with the customer as beneficiary, covering construction, benefits and refunds (Article 13). If activation is more than 210 days late, the customer may terminate and receive a full refund plus a penalty (Article 18.2). Limits: the money is not held in escrow; the guarantee applies only as written in the certificate; the guarantee fee is paid by the customer (Article 13.2).
